Hotel rooms are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the room/rate description selected at the time of booking. Check the terms carefully before making a hotel reservation for cancellation or change terms and fees. For rooms that are non-refundable, if you change or cancel your reservation at any time, you will still be charged the full reservation amount of room and tax for the entire stay.
If permitted, cancellations or modifications received at any time may be subject to a program fee in addition to any Supplier fees. Such fees will appear on your monthly card statement as "CL *Trip Charges".
Some properties have a minimum age requirement for check-in. Please check with the hotel prior to booking if a minimum age is not indicated in the hotel description.
More than 9 rooms booked at the same hotel during the same dates, even if all the dates are not identical, is not permitted. If we determine that you have booked reservations for more than 9 rooms in separate reservations, those reservations are subject to cancellation and will incur applicable cancellation fees in accordance with the rate description.
Hotel room reservations cannot be transferred or reassigned to another traveler and cannot be resold. If we determine that you have transferred or re-sold a reservation, those reservations are subject to cancellation and will incur applicable cancellation fees in accordance with the rate description.
No shows are non-refundable and will result in a forfeiture of all payments made by you in connection with the reservation, without credit due. If you think you may arrive at a hotel late, please contact the hotel directly to arrange for late arrival, if available. Actual times for "late" vary by hotel.
Early check-out from a hotel is not subject to a refund, unless allowed by the Supplier.
Contact Travel Services via the number listed on your itinerary for all cancellation or change requests. Cancellations or changes handled by the hotel directly may result in additional fees and/or the forfeiture of any refund due.
Government issued photo identification is required at check-in and must match the name on the reservation. Some properties have a minimum age requirement for check-in.
Policies for children vary by hotel. Please contact the hotel directly to learn whether child benefits are offered and whether there are child restrictions.
Pricing: Hotel reservations include room and applicable hotel fees and taxes. Fees due at check-in, like resort fees and any additional local taxes, are included in your rate, and must be paid directly to the hotel when you check in. Any charges for incidentals that you incur are not included in your reservation rate and must be paid directly to the hotel. Incidental charges may include, but are not limited to, parking fees, babysitting services, room service, telephone fees, internet-usage fees, in-room movies, mini-bar charges and gratuities. Payments that are collected directly by the hotel may require payment in cash, possibly using local currency.
Due to hotel Supplier policies applicable to Travel Services’ preferred rates, your name may not be provided to the hotel until 24 hours prior to your arrival. Please contact Travel Services directly for any special requests, such as bed type, smoking preferences or in-room amenities. Special requests are subject to hotel availability.
The hotel will require a major credit card, in the name of one of the guests, or a cash deposit upon check-in.
Reservations do not include services not specified in the reservation confirmation.
A reasonable attempt will be made to notify guests of hotel renovation or refurbishment if Travel Services knows of the same; however, Travel Services shall not be liable for any failure to provide such notification or for damages that may result from renovation or refurbishment.