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Cover your travel expenses using Marriott Bonvoy® ‘Points’ or ‘Points plus Cash’.

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Members can redeem Marriott Bonvoy® ‘Points’ or ‘Points plus Cash’ to seamlessly cover travel costs worldwide for you, your family and friends. Book or cancel your airfare or car rental on the Air + Car self-service portal.

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Fly with United and hundreds of other airlines using your points. If you don't have enough to cover the entire flight, supplement with cash, starting at 10,000 points.

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Air + Car Terms & Conditions

Please review the terms, conditions, and notices set forth below. Reward redemption or purchase of travel components constitutes your agreement to all such terms, conditions, and notices.

General terms and conditions

For reward redemptions that are included as part of your transaction, the point balance on your reward program account will be decreased by the number of points used for this transaction.

Payments by credit card will appear on your monthly card statement as “CL *Trip Charges” or as a charge from the applicable travel provider (each, a “Supplier” and collectively, “Suppliers”).

To the extent permitted by applicable law, Travel Services may cancel the booking in the event of suspected fraud or a payment charge is disputed with the payment card company and we cannot resolve the dispute with you. In such event the penalties imposed by the Suppliers for such cancellation, as communicated at the time of booking, up to the full amount of each ticket/reservation, will be applied.

Travel agencies may obtain rates that differ from what is presented to you at checkout based on their booking practices and arrangements with Suppliers. You will be charged the rate presented to you at checkout even if the amount shown on a receipt from the Supplier differs. Therefore, if you receive a receipt and the amount shown is higher, you will not be required to pay the difference and if the amount is lower you will not receive a refund for the difference.

Inventory and pricing available from Travel Services are presented in real time and reflect what is available to Travel Services at the time of your search. Inventory and/or pricing may change between obtaining your search results and receiving a confirmation of your booking since we do not hold inventory that you have viewed until you actually make a reservation. Note that not all Suppliers make their inventory available to Travel Services and some inventory may be available only through the call center.

All bookings made by Travel Services shall comply with all applicable U.S. laws, rules and regulations including, without limitation, sanctions issued by the Office of Foreign Assets Control. Such sanctions may prevent Travel Services from offering travel to specific destinations or individuals. To assist Travel Services with its compliance with laws, rules and regulations, Travel Services may ask you for additional information. Any booking made, or in good faith believed to be made, in violation of U.S. law, will be cancelled by Travel Services, in its sole discretion, with no liability to you other than to issue a refund, if permitted by law.

CANCELLATIONS AND CHANGES

Reservations are subject to the rules of each Supplier on your itinerary; some reservations cannot be cancelled, other reservations may incur program fees and/or Supplier cancellation or change fees. Specific cancellation or change fees for your specific itinerary are communicated at the time of booking. Refunds, if permitted, are made after we receive the refund from the Supplier, may take up to 60 days to process and are subject to the policies of the individual Supplier. All refund requests must be submitted within 30 days of the scheduled travel date (for example, airline departure date, hotel check-in date or car rental pick-up date) and any negotiable documents (for example, airline tickets, redeemable certificates or vouchers.) issued must be returned to Travel Services prior to processing any refund.

Please note: The cancellation policy communicated to you at the time of booking may differ from the cancellation policy for reservations made directly with the Supplier and the cancellation policy communicated to you at the time of booking will apply.

IMPORTANT - Limitation on use of flight credits: If you use a flight credit to book a trip, any unused portion of the credit will be forfeited, notwithstanding any provisions to the contrary in the airline contract of carriage. No such forfeiture will occur if the credit is used for flight of greater or equal value to the credit.

General travel information

  1. Approved, government issued photo identification is required at check in and must match the full name on the reservation for travel. Due to the Real ID requirements, your driver’s license or ID card may not be accepted for travel after certain dates. For the most current information on the Real ID requirements, please visit: https://www.dhs.gov/real-id. If this is an international trip, you will need a Passport and you may need a Visa and you may need to satisfy certain health requirements. Passports usually need to be valid for a specified period of time (such as six months) after your scheduled return date. For foreign entry requirements, go to http://travel.state.gov or contact the embassy/consulate of the country to which you are travelling, including layover and stopover destinations, to determine entry documentation and other requirements, such as immunizations that you must satisfy, including return entry into the country from which you departed. It is your responsibility to obtain proper travel identification and satisfy all requirements for each location on your itinerary, including layover and stopover destinations. Carriers cannot board any passenger who fail to carry required documents. Some carriers may require you to show the credit card used as payment for your ticket(s).
  2. Minors under the age of 18 who are traveling with only one parent may be required to have additional documentation. Please contact your airline or the embassy/consulate of the country from which you are departing and the country to which you are traveling for additional information.
  3. Travel Services makes no guarantee of the accessibility of any travel item on your itinerary. It is the sole responsibility of the traveler to keep in mind their own unique needs when booking travel.
  4. Travel Services has no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at international destinations, Travel Services recommends contacting the Travel Advisory Section of the U.S. State Department https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/

Hazardous materials
  1. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 USD or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
  2. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact the airline directly.
Baggage fees

Baggage policies and fees, for carry on and checked baggage, vary by Supplier. Some Suppliers charge a fee for the first and/or second standard-sized checked bag. Please check with the Supplier for baggage charges, size limitations, weight and other restrictions. Baggage fees may vary depending on whether the travel is Domestic or International. A list of air carriers and their fees for checked baggage can be found at http://www.airlinebaggagecosts.com

Destination fees
  1. Government imposed departure or entry taxes may not be included in ticket taxes. Passengers should be prepared to pay these taxes in cash, in local currency, on location.
Airline terms and conditions

Airline tickets are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the fare and, if permitted, are subject to airline rules, airline penalties up to the full amount of each ticket plus, in the case of a changed ticket, fare difference charges, and may also be subject to program fees. If the ticket is refundable, there may be cancellation fees to refund the ticket. Note: If there is more than one carrier on your itinerary, airline rules, airline penalties and change fees may apply to EACH airline on your itinerary and each change made.

A small number of air carriers may require Travel Services to confirm flight availability when booking. If there is any issue with availability, a travel representative will contact you within 24 hours to make alternate flight arrangements at no additional cost.

In some situations an airline may issue you a credit “in lieu of” a refund according to the fare rules associated with the individual booking. If a credit is issued by an airline, it is held by the airline in the name of the individual who was the passenger of record on the original reservation. This credit can be used towards the payment for the booking of a new trip under the following conditions:

  1. The new reservation is in the name of the same passenger as the canceled booking;
  2. The new reservation is on the same airline as the original reservation;
  3. All travel associated with the new trip must be completed prior to the date specified by the airline which is determined by the fare rules of the original ticket and the original class of service;
  4. You are responsible to pay any exchange fees charged by the airline related to the making of a new reservation as well as any additional charges, fees or fare increase;
  5. Credit cannot be applied against an existing reservation.
  6. If a refund or a credit is not issued by the Supplier, the canceled reservation will have no value for future use.

Airlines may impose additional costs and fees for baggage, meals, beverages and other services. These costs are your sole responsibility.

Unused tickets contain no value if not canceled prior to scheduled departure date/time as specified by the airlines fare rules.

Tickets cannot be reassigned or transferred to a different passenger or airline.

Flight schedules are subject to change. Travel Services is not responsible for any schedule change(s) or notifying you of such change(s). Please confirm the scheduled departure time(s) on the airlines' websites at least 48 hours prior to departure for domestic flights and at least 72 hours prior to departure for international flights to learn if your flight schedule changed.

Failure to use any reservations may result in automatic cancellation of all continuing and return reservations. You must advise your carrier if your travel plans change en route.

Check with each airline regarding its specific boarding and check-in requirements, it is always best to check-in within 24 hours of the flight. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which you have a confirmed reservation. If this occurs, the airline will make alternative arrangements for you.

Turboprop aircraft may exist on your itinerary. Airlines reserve the right to change aircraft equipment without notice to the booking travel agency or the consumer.

If a code-share flight exists in your itinerary (a flight where two or more airlines share the same flight), passengers must check in with the operating airline on day of departure.

All tickets will be issued at the time of booking as e-tickets, unless e-tickets are unavailable due to airline restrictions. All paper tickets will be shipped within 48 hours.

If your paper ticket(s) is lost, stolen, or destroyed, contact Travel Services immediately for details on how to process your claim. You may need to purchase a new ticket to travel while you are waiting for any permitted refund or credit. You remain responsible for payment due for the lost, stolen, or destroyed ticket(s) unless a refund or credit is issued by the carrier.

Advance seat assignments, if available and allowed by airline, are not guaranteed and could be subject to additional fees. Please inquire with the airline about your boarding pass(es).

Please go to http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements to learn about the use of insecticides in certain aircraft.

For information regarding airline liability limitations, baggage liability and other regulations of by the Montreal Convention, and other regulations, please consult your air carrier.

More than 6 tickets booked on the exact same flights for the exact same dates, is not permitted. If we determine that you have booked reservations for more than 6 tickets in separate reservations, those reservations are subject to cancellation and will incur applicable cancellation fees in accordance with the airline's individual fare rules.

For flights that are destined for, transit through, or depart Canada, passengers may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website at https://www.otc-cta.gc.ca/.

Car rental terms and conditions
  1. Cancellations or modifications received at any time are subject to the Supplier’s cancellation polices and cancellation fees which could be up to the full amount of the reservation and may also be subject to a program fee. Such fee will appear on your monthly card statement as 'CL *Trip Charges'.
  2. No shows are non-refundable and will result in a total forfeiture of any payments made and USD used by you in connection with the reservation, without credit due.
  3. The early return of car rentals is not eligible for a refund, regardless of situation or notification from the car rental company.
  4. Any additional taxes, fees and surcharges are subject to change without notice, may vary by location, and may be charged to the customer at pick-up.
  5. Rental rates are based on 24 hour periods and may be subject to additional fees depending on time of return, including but not limited to hourly rental charges, which will be billed directly to you by the car rental company. Certain car rentals may have a minimum rental period. Any rentals less than the required minimum days may be charged the minimum rental period.
  6. Advance purchase car rental rates in the United States include unlimited mileage, taxes and fees. Car rental rates outside of the United States may not include unlimited mileage, taxes and fees and these will be assessed by the car rental location directly. Charges are billed directly by the car rental company and rates are subject to change.
  7. Charges for optional services such as insurance waivers, fuel, additional or underage drivers, and special equipment charges, are not included in your rental and must be paid directly to the car rental company.
  8. Travel Services does not guarantee a specific make, model, or color of vehicle no matter what vehicle is reserved.
  9. Geographic and cross border restrictions may apply.
  10. Renters must meet the minimum (and maximum, if applicable) age requirement where the car is being rented, have a valid driver's license, major credit card and some Suppliers require a good driving record. Most rental car companies do not accept debit cards. Some Suppliers charge a surcharge for drivers above or below certain ages, which would be collected by the Supplier at the time of pickup. Suppliers reserve the right to deny car rentals for any reason, including past driving records.
  11. Rentals outside the country in which you reside may require an international driver’s license or compliance with other local requirements.
  12. One way rentals may or may not be permitted. If there are additional fees for one way rentals, when permitted, these fees will not be included in the cost of the reservation. A reasonable attempt to advise of these fees will be made when this information is available to Travel Services.
  13. Car rental redemptions may not be available for all locations and destinations.
  14. Local renters and renters driving out of state/country may be subject to additional restrictions.
  15. Car rental rates do not include Collision Damage Waiver insurance and Theft Protection unless specified. Please contact your insurance company if you are unsure whether to accept rental car company insurance at the counter.
Supplier taxes and fees (Applies for transactions that are not USD redemptions only)
  1. In connection with facilitating your transaction, the price paid by you will include a charge for taxes and fees which varies based on a number of factors including, without limitation, the amount paid to the Supplier, the location of the Supplier and your destination. This charge includes an estimated amount for taxes and other fees owed by the Supplier including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value-added tax and/or other similar taxes. In certain locations, the tax amount may also include government-imposed service fees or other fees required by law to be collected by the Supplier. The actual amount paid to the Supplier for taxes and fees in connection with your reservation may vary from the amount estimated and included in your charges, but the total amount you pay will not vary from the amount quoted.
  2. Suppliers include applicable taxes in the amount billed to Travel Services and Travel Services collects such amount from you and pays all such taxes directly to the Suppliers. Travel Services is not a co-vendor associated with any Supplier. Taxability, the tax rate and the type of applicable taxes vary by location.
  3. For transactions involving Suppliers located within certain jurisdictions, the charge for taxes and fees includes a tax that Travel Services is required to collect and remit to the applicable jurisdiction on amounts retained as compensation for services.
  4. If you book in a location that charges a Goods and Services Tax or similar tax that is refundable to non-residents, Travel Services is unable to facilitate a rebate of such tax.
Liability disclaimers
  1. Travel Services acts only as an agent for the Supplier in regard to travel, and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be caused due to a defect in any vehicle, acts of God, war, riots, or by any company or person involved in conveying the passenger or in carrying out travel arrangements.
  2. Travel Services reserves the right to accept minor adjustments in the passenger’s travel itinerary made by the Supplier. In the event of Supplier trip cancellation prior to departure, a full refund will constitute a full settlement of all liability.
  3. Travel Services is not responsible for any changes initiated by the passenger with the Supplier.
  4. TRAVEL SERVICES AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO, THE INFORMATION AND DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LOGOS/ICONS, PRICES/RATES, LISTS OF HOTEL AMENITIES, AND GENERAL PRODUCT DESCRIPTIONS), WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS ARE INTENDED AS GENERAL GUIDELINES, AND TRAVEL SERVICES AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS.
  5. IN INSTANCES WHERE AN INCORRECT (LOWER) PRICE/RATE IS CHARGED, TRAVEL SERVICES WILL USE REASONABLE EFFORTS TO GET SUPPLIERS TO HONOR THE QUOTED RATE. IF THE SUPPLIER WILL NOT HONOR THE RATE, TRAVEL SERVICES WILL CONTACT YOU AND YOU MAY CANCEL THE BOOKING AND RECEIVE A REFUND OF THE AMOUNT PAID OR AGREE TO KEEP THE BOOKING AT THE CORRECT RATE (OR OTHER RATE OFFERED BY THE SUPPLIER ).
  6. TRAVEL SERVICES, ITS AFFILIATES, AND THE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS SITE FOR ANY PURPOSE, AND THE INCLUSION OF ANY PRODUCTS OR SERVICES ON THIS SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY TRAVEL SERVICES OR ITS AFFILIATES. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TRAVEL SERVICES, ITS AFFILIATES, AND THE SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
  7. THE SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF TRAVEL SERVICES OR ITS AFFILIATES. TRAVEL SERVICES AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.
  8. TRAVEL SERVICES AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, BANKRUPTCY, FORCE MAJEURE OR OTHER CAUSE BEYOND THEIR DIRECT CONTROL, AND THEY SHALL HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR OTHER AUTHORITY. IN NO EVENT SHALL TRAVEL SERVICES, ITS AFFILIATES, AND THE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF THIS SITE OR ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF TRAVEL SERVICES, ITS AFFILIATES, AND/OR THE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
  9. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES,SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Governing law

These Travel Disclosures and any action or proceeding related thereto, whether in contract or tort, at law or in equity, shall be governed by, construed and enforced in accordance with the laws of the state of New York, USA as they are applied to agreements entered into and to be performed entirely within such state. Any action in connection with any matters related to these travel disclosures, shall be brought only in the state or federal courts located in the state and city of New York and you expressly consent to the jurisdiction of said courts. All disputes which cannot be resolved between the parties shall be resolved individually, without resort to any form of class action.

Modification Of Travel Terms and Conditions

Travel Services reserves the right to change these Travel Terms and Conditions at any time without notice.

Seller Of Travel

Loyalty Travel Agency LLC (“LTA”) is an affiliate of cxLoyalty, Inc., acting only as agent for travel service suppliers, makes the travel arrangements for you and complies with the laws in the states that require registration in order for an agency to sell travel.

These states and LTA’s registration number in such states are:

•  California* 2146860-50

•  Florida ST38239

•  Hawaii TAR-6750

•  Iowa 987

•  Washington 602 868 200

Registration as a seller of travel does not constitute approval by the State of California. LTA is not a participant in the California Travel Consumer Restitution Fund.

For residents in Washington (state): Upon cancellation of the transportation through no fault of the passenger, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the passenger will be, unless the passenger otherwise advises the travel promoter in writing, promptly refunded by the seller of travel to the passenger or the party who contracted on behalf of the passenger. Cancellation and change penalties apply to these arrangements. Details will be provided upon request.

Loyalty Travel Agency LLC, 10050 Crosstown Circle, Suite 400, Eden Prairie, MN 55347, 952-914-6500

Contact Us & FAQs

Contact Us

To make a change to your Air + Car reservation, please call Customer Service at 1-888-817-5785 within the United States or 1-208-429-2389 outside the United States, during scheduled hours of operation (see further below for hours).

Visit Find & Reserve to make reservations or browse the hotel directory for hotel information.

For general Marriott Bonvoy customer service, please visit Loyalty Customer Support.

Information about changes and cancellations:

Changes cannot be made online but may be made by calling Customer Service and are subject to call center cancellation or reservation modification fees. All changes are subject to availability and the policies of the airline or car rental company. In some instances, changes will not be available or permitted. Airline Tickets may not be reassigned or transferred to a different passenger or airline.

For car rentals, changes to the existing name of the traveler will not be accepted within 48 hours of check-in.

Changes to an existing reservation cannot be made online. Any changes must be made prior to check-in or pick-up and are subject to the policies of the airline or car rental company.

Changes may be made by calling Customer Service prior to check in or pick up and are subject to availability and the policies of the airline or car rental company. Changes may be subject to a $35USD change fee for a car award or domestic airline ticket reservation, and a $50USD change fee for an international airline ticket reservation, payable with a major credit card. Change fees are subject to change without notice.

Changes may also be subject to additional fees and/or additional charges for each airline ticket or rental day as advised in the policy information of the airline or car rental company. Payment for such additional fees and/or additional charges must be made in currency, not Points, via a major credit card or similar form of payment, as required by the airline or car rental company. In some instances, changes will not be available or permitted.

Customer Service hours of operation:

8 a.m. to 8 p.m. Central Time, Monday to Friday
8 a.m. to 4 p.m. Central Time, Saturday

Closed on the following days: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve and Christmas

Frequently asked questions

How do I confirm my airline booking?

As soon as the booking process is complete, we will send an email to the address entered during check-out to confirm your booking. You may also confirm your booking directly with the airline on their website by using the Airline Reference Number found in the confirmation page and email.

Will the exact rental car I reserved be available for pick up?

The Travel Center passes on all the details of your car rental reservation to the car rental company, but we do not have information on which cars are available on any given date. While we cannot guarantee that the rental car company will have the exact car model you requested available at pick-up, the rental company should be able to provide a vehicle of the same size and class as you requested.

What kinds of cars can I rent?

The following car types are generally available: Economy car, Compact car, Mid-size car, Standard car, Full-size car, Premium car, Luxury car, Minivan, Mid-size SUV, Standard SUV, Full-size SUV, Premium SUV, Standard SUV, Full-size SUV, Premium SUV, Standard convertible, Full-size van, Special van, Standard van.

Car rental companies carry a variety of makes and models for each car type listed above. Our Web site includes a full description of each car type, including the typical number of passengers and pieces of luggage each will accommodate.

Please note: Neither The Travel Center nor the rental car companies are able to guarantee the specific make or model you will receive at the rental counter, or whether or not a non-smoking car will be available. Requests for non-smoking vehicles should be made at the rental counter. Some rental car companies have initiated a smoking ban for all vehicles, and are charging fines for violations. Check with your rental car company about their policy regarding smoking in your vehicle.

How do I check the status of my flight?

Before you leave for the airport, check to see that your flight is leaving or arriving on time by checking directly with the airline's website. The scheduled and estimated arrival and departure times are also available in the itinerary which can be accessed in 'My Trips'.